Policies and Documents

Policies

• Advocacy Policy
• Client Fees Policy
• Complaints Policy
• Easy Read Complaints information sheet
• Easy Read Incident information sheet - NDIS
• Easy Read Privacy information sheet
• Easy Read Rights information sheet
• Easy Read Complaints - My Aged Care
• Easy Read SIRS information sheet - Aged Care
• Easy Read Service Agreement Description information sheet
• Privacy Dignity and Confidentiality Policy
• Refund Policy
• Reportable Incident, Accident and Emergency Policy
• Serious Incident Response Scheme (SIRS) Policy
• Vaccination Policy
• Vision, Mission and Values Statement

Client Information Service Guides

• CHSP - Client Information Service Guide ACT
• CHSP - Client Information Service Guide NSW
• NDIS Participant Information and Service Guide

Quality Standards

• Aged Care Quality Standards
• Charter of Aged Care Rights
• NDIS Practice Standards Document